Shipping Policy

Processing Time:

• All local orders (Singapore) are processed within 3 business days. Orders are not shipped on weekends or holidays.

Shipping Methods:

• We offer the following shipping options:

  • Standard Shipping (2-3 business days)

Shipping Rates:

• Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping is available for orders over S$20.

Order Tracking:

• Once your order is shipped, you will receive the tracking information. You can track your order directly through the carrier’s website.

International Shipping:

• We currently ship to China. Additional customs fees, taxes, and duties may apply, which are the responsibility of the customer.

Return Policy

Return Window:

• You may return items within 7 days of receiving your order. To be eligible for a return, items must be unused, in the original packaging, and with all tags attached.

Return Process:

1. Contact our customer service team at piezolee@gmail.com to initiate a return.

2. Provide your order number and reason for the return.

3. We will send you the instructions.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 30 business days and automatically applied to your original payment method.

Exchanges:

• If you would like to exchange an item, please follow the return process and place a new order for the desired item.

Non-Returnable Items:

• Certain items are non-returnable, Such as:

  • Customized product

  • Design drawings 

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days for a full refund or exchange.

Customer Service:

• For any questions or concerns regarding shipping or returns, please contact our customer service team at PAT@piezoactive.com.